On behalf of Tipalti, SD Solutions is looking for a talented Senior Customer Adoption Manager to step onto a fintech unicorn rocketship!
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
As a Customer Adoption Manager at Tipalti, you will mainly focus on driving customer adoption of Tipalti. You will ensure customers are gaining value from Tipalti’s product from day one and scaling adoption at the required and expected pace. This is accomplished by working closely with customers to support their payee onboarding process via product training, consulting on best practices, and managing customers during the adoption stage.
Responsibilities:
- Offering world-class service to our customers.
- Gather complex requirements and work with a team to design and deliver a consultative solution/adoption plan to optimize client usage.
- Work closely with Sales, Finance, Solutions Consultants, Onboarding, Support, Product, and Customer Success to proactively collect, receive, share, and act on feedback to drive collaboration and adoption.
- Analyze data, identify business performance improvement opportunities, and effectively communicate findings.
- Build successful working relationships with customers.
- Build and deliver value-driven customer presentations.
- Identify key revenue levers and cost drivers to core business processes, seek solutions to reduce onboarding timeline, increase revenue, and improve profitability.
Requirements:
- 5+ years of experience in Customer Success, Project Management, or Account Management roles, preferably in the SaaS space.
- Expertise in building client relationships, managing risks, engaging stakeholders, onboarding and training, project planning, and forecasting.
- Experience with Salesforce, Zendesk and Data Visualisation (PowerBI) tools.
- Experience with project forecasting, running customer training
- Strong analytical, creative thinking, and problem-solving skills
- Ability to work in a fast-paced, deadline-driven start-up environment.
- You are known for your excellent communication skills. You can communicate across different teams and use different questioning techniques to understand customers' needs.
- Building relationships and working within a collaborative team environment is what motivates you.
- Experience with reporting and analyzing data and delivering action plans against these results.
Advantages:
- ERP, accounts payable, and fintech experience is a plus.
- Experience with Ticketing Systems (Zendesk, JIRA, etc.) and CRM systems (Salesforce) is a plus.
About the company:
It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.
By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.