On behalf of NDA, AI Publishing Platform SD Solutions is looking for a talented Retention Specialist to step onto a unicorn rocketship!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

As a Retention Specialist, you will engage directly with customers, understand their needs, and develop strategies to boost loyalty while minimizing churn. The ideal candidate is a strong communicator, problem-solver, and customer advocate, dedicated to fostering lasting relationships and enhancing overall satisfaction.

Responsibilities:

• Proactively engage with customers to understand their needs, concerns, and reasons for potential churn.
• Develop and implement customer retention strategies to improve loyalty and satisfaction.
• Handle customer inquiries, resolve issues, and provide solutions to enhance their experience.
• Analyze customer feedback and data to identify trends and opportunities for improvement.
• Collaborate with sales, support, and finance teams to refine retention efforts.
• Educate customers on product features, benefits, and updates to maximize their value.
• Maintain detailed records of customer interactions and retention efforts in CRM tools.
• Meet retention targets and key performance indicators (KPIs) to drive business growth.

Requirements:

• 1-2 years of experience in a similar role.
• Proficient in English, with excellent written and spoken communication skills.
• Proven experience in customer retention, sales, or customer service.
• Strong interpersonal and communication skills, both written and verbal.
• Ability to analyze data and trends to develop effective retention strategies.
• Problem-solving skills with a proactive approach to customer concerns.
• Experience working with CRM software and customer engagement tools.
• Ability to work collaboratively with cross-functional teams.
• Excellent organizational and time-management skills.

About the company:
NDA, AI Publishing Platform revolutionizes publishing with AI, making it fast, affordable, and accessible. Authors can publish in under 30 days with support for editing, design, and distribution to major retailers. Offering Print-on-Demand, eBooks, and Audiobooks, the company ensures a seamless experience with a user-friendly platform. Join a global community of storytellers and bring your story to life!

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