On behalf of NDA, AI Publishing Platform SD Solutions is looking for a talented Customer Support Billing Specialist to step onto a unicorn rocketship!

SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.

As a Customer Support Billing Specialist, you will be responsible for managing and resolving various finance-related matters for our authors.

Responsibilities:

• Customer Financial Support: Assist authors with account balances, payment issues, and financial inquiries via phone, email, and chat.
• Collections & Payment Follow-Ups: Contact authors with overdue payments and work toward resolving outstanding balances.
• Process Royalty Withdrawals: Ensure smooth and timely author royalty payments.
• Payment Method Updates: Assist authors with updating their payment details and resolving failed transactions.
• Dispute Resolution: Handle refund requests, chargebacks, and customer disputes with a problem-solving approach.
• Maintain Accurate Records: Keep financial support and collections activities well-documented for transparency and efficiency.

Requirements:

• 1+ years of experience in customer financial support, collections, or payment processing (not accounting or finance analysis).
• Excellent communication skills (spoken & written) in English for handling customer inquiries professionally.
• Strong problem-solving mindset – ability to de-escalate payment issues and negotiate solutions.
• Familiarity with CRM tools (Salesforce or similar), Microsoft Teams, and G Suite.
• Detail-oriented and organized, capable of tracking outstanding balances and financial transactions.
  

Advantages:

• Experience in a publishing, subscription-based, or SaaS company.
• Knowledge of dispute resolution, chargeback handling, or financial troubleshooting.
• Experience in remote work with self-motivation and strong accountability.

About the company:
NDA, AI Publishing Platform revolutionizes publishing with AI, making it fast, affordable, and accessible. Authors can publish in under 30 days with support for editing, design, and distribution to major retailers. Offering Print-on-Demand, eBooks, and Audiobooks, the company ensures a seamless experience with a user-friendly platform. Join a global community of storytellers and bring your story to life!

By applying for this position, you agree to the terms outlined in our Privacy Policy. Please take a moment to review our Privacy Policy https://sd-solutions.breezy.hr/privacy-notice, and make sure you understand its contents. If you have any questions or concerns regarding our Privacy Policy, please feel free to contact us.