On behalf of Tipalti, SD Solutions is looking for a Software Escalation Engineer who wants to step onto a fintech unicorn rocketship. As a TE Engineer, you will take ownership of technical escalations as part of the R&D teams in Tipalti, and serve as a focal point for all the Operation teams and R&D department.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
- Take ownership of technical escalations and serve as a focal point for all related teams.
- Conduct extensive troubleshooting of backend databases and identify root cause of data issues.
- Provide technical support for integrations and migrations projects, including troubleshooting and resolving complex technical issues.
- Investigate and resolve technical issues within the system.
- Analyze system logs to identify the root cause of technical issues.
- Collaborate with cross-functional teams, including engineering, engineering support, product, and operations teams, to resolve customer problems efficiently.
- Resolve technical bugs that were identified as part of the issue investigation.
- Produce high-quality code - readable, testable and maintainable.
- Develop tools and API to enrich the business capabilities.
- Maintain internal documentation and performed knowledge-sharing with team members.
Requirements
- 2+ years of experience as an escalation engineer or software developer (C#, .Net or Java).
- 2+ years of proven experience with OOP.
- Excellent written and verbal communication skills in English.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Proven experience with relational databases (SQL server, etc.).
- Ability to understand complex flows and work in collaboration with multiple R&D teams.
- Multi-tasking, self-learning, highly motivated, and a team player!
As an advantage:
- Experience with NoSQL databases (Redis, ElasticSearch, MongoDB) - A big advantage.
- Experience with microservices architecture - a big advantage.
- Frontend development experience - a big advantage.
- Familiarity with API (SOAP, REST, GraphQL), reading XML, and JSON files – an advantage.
About the company:
It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.
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