On behalf of Commerce Vision (Advantive Group) , SD Solutions is looking for a talented Customer Support Senior Engineer.
With a passion for customer service, as a Customer Support Senior Engineer at Commerce Vision (Advantive Group), you will play a crucial role in helping our customers optimise the power of our products. Working with a team of experts, you will apply your excellent problem solving skills to ensure quality and timely resolution customer’s support requests. Our people and our customers are central to everything we do at Commerce Vision (Advantive Group). The ability to communicate with customers and colleagues in an effective and professional manner, establish rapport, and share knowledge is crucial to this role.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
- Providing exceptional support to customers, troubleshooting and resolving issues efficiently and professionally.
- Collaborating with a team of experts to identify root causes of customer challenges and proactively sharing solutions.
- Communicating clearly and effectively with both customers and internal teams, ensuring a seamless flow of information and strong rapport.
- Applying your technical skills in SQL and REST APIs to resolve issues related to our B2B e-commerce platform.
- Debugging issues using web browser development tools to ensure smooth operation for our customers.
- Sharing knowledge and best practices to drive continuous improvement in customer support and service quality.
- Maintaining a proactive attitude towards learning, staying up-to-date with the latest industry trends, and contributing to team knowledge sharing.
Requirements:
- Minimum 2 years’ experience in B2B e-commerce environment (preferably, Support or Managed Services);
- Excellent troubleshooting and problem solving skills;
- A passion for learning and proactive knowledge sharing;
- Logical thinking and inquisitive mind;
- Strong SQL skillset (database queries, stored procedures, triggers, and functions);
- Ability to debug using web browser development tools;
- Experience in REST API.
Advantages:
- ITIL certification;
- Experience with knowledge management solutions / best practices;
- Previous exposure to Microsoft Azure (preferably Durable Functions);
- Knowledge of technologies such as HTML, JavaScript, jQuery, and CSS;
- Knowledge of e-commerce applications such as Commerce Vision, Magento, Shopify, Big Commerce, PRONTO Woven, Neto, Hybris, SANA Commerce;
- Experience with using or supporting ERP systems such as PRONTO, Microsoft Dynamics Nav, Dynamics AX, NetSuite, SAP.
About the company:
Commerce Vision (Advantive Group) provides market leading products to achieve our mission of simplifying B2B Commerce for our Customers. Our products include CV ecommerce – a B2B focused ecommerce product, Commerce Vision (Advantive Group) – a simple and easy to use field sales and merchandising product, and Lucy – our purchase order automation platform. NDA was proudly founded in Brisbane and serves customers in Australia, New Zealand, and the US. We have staff across Australia, New Zealand, and Vietnam.
Our experience, knowledge, and understanding for our customers has earned us a reputation as trusted partners, with close to $4bn per annum flowing through our applications.
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