On behalf of Tipalti, SD Solutions is looking for a talented Technical escalation engineer to step onto a fintech unicorn rocketship!
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
As a Technical Escalation Engineer, you will take ownership of technical escalations as part of the R&D teams in Tipalti, and serve as a focal point for all the Operation teams and R&D department.
As part of the role, you will be responsible for investigating escalated issues using logs, database exploration, and development.
Responsibilities:
- Take ownership of technical escalations and serve as a focal point for all related teams.
- Conduct extensive troubleshooting of backend databases and identify the root cause of data issues.
- Provide technical support for integrations and migrations projects, including troubleshooting and resolving complex technical issues.
- Investigate and resolve technical issues within the system.
- Analyze system logs to identify the root cause of technical issues.
- Collaborate with cross-functional teams, including engineering, engineering support, product, and operations teams, to resolve customer problems efficiently.
- Resolve technical bugs that were identified as part of the issue investigation.
- Produce high-quality code - readable, testable, and maintainable.
- Develop tools and API to enrich the business capabilities.
- Maintain internal documentation and performed knowledge-sharing with team members
Requirements:
- 2+ years of experience as an escalation engineer or software developer (C#, .Net, Java)
- 2+ years of proven experience with OOP.
- The working process includes 50% investigation and 50% coding.
- Excellent written and verbal communication skills in English.
- Excellent troubleshooting, problem-solving, and analytical skills.
- Proven experience with relational databases (SQL server, etc.)
- Ability to understand complex flows and work in collaboration with multiple R&D teams.
- Familiarity with API (SOAP, REST, GraphQL), reading XML, and JSON files – an advantage
- Multi-tasking, self-learning, highly motivated, and a team player!
Advantages:
- Experience with NoSQL databases (Redis, ElasticSearch, MongoDB) - A big advantage.
- Experience with microservices architecture - a big advantage
About the company:
It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M in funding.
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