On behalf of Tipalti, SD Solutions is looking for a talented Virtual Card Supplier Specialist to step onto a fintech unicorn rocketship!
The Virtual Card Supplier Specialist is part of a growing team focused on increasing revenue by onboarding suppliers to accept and receive virtual card payments. This role includes outreach to vendors via phone and email to gather information about payment capabilities and document clear instructions for payment processing. The specialist will manage vendor data in a CRM, track vendor communications, and ensure suppliers are successfully enabled to accept virtual card payments. Additionally, the specialist will deliver virtual credit card payments to enabled suppliers accurately and in a timely manner.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
Supplier Enablement
- Research, qualify and enroll our customers’ suppliers in Tipalti’s virtual card payment program and supplier network through outbound calling
- Educate the supplier on the value of accepting virtual cards
- Identify and overcome objections through active listening, and effective and professional communication
- Guide the supplier through the enrollment process while providing an outstanding customer experience
- Efficiently and accurately gather all required data from the supplier to finalize the enrollment process, while demonstrating a strong attention to detail
- Meticulously document responses so that Tipalti can process payment transactions appropriately on behalf of our clients.
- Gather all of the payment instructions, required information, and delivery method (Web portal, IVR, etc.) to execute payments accurately.
Payment Delivery
- Contact suppliers/vendors via phone to process payments directly or through IVR and websites.
- Generate and send payment emails to suppliers.
- Ensure payments are authorized and posted promptly.
- Manage payment escalations.
- Post all payments accurately and within SLAs.
- Maintain thorough and accurate files and documentation.
- Collaborate with suppliers to ensure accurate payment processing details.
Requirements:
- Up to 5 years of experience with 1-3 years of outbound sales experience (B2B sales experience in virtual card, ePayables, commercial card, merchant processing, or eProcurement)
- Proficiency with CRM tools (SalesForce)
- Experience working with Excel and ticketing systems (Zendesk)
- Experience with payment systems and/or working at a Fintech company
- Excellent written and verbal English communication skills
- Strong negotiation and customer service skills with high attention to detail
- Ability to exceed weekly and monthly performance metrics and quality assurance goals while maintaining a high level of customer experience
- Ability to stay self-motivated to achieve high volumes of outbound calls and exceed enrollment and payment metrics
- Ability to work in a fast-paced, deadline-driven environment
- High standards of integrity
About the company:
It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.
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