On behalf of Tipalti, SD Solutions is looking for a talented Systems Administrator to step onto a fintech unicorn rocketship!
We are seeking a Systems Administrator who will play a critical role in enhancing efficiency across all Operations teams by optimizing, integrating, and automating key software and tools. This role will drive strategic improvements by identifying automation opportunities, streamlining workflows, and ensuring seamless system functionality. The ideal candidate is a proactive problem solver with a strong technical background, a passion for automation, and a keen ability to support business-critical operations.
This position reports to the Director of Customer Growth and Insights and will work closely with Support, Engineering Support, Onboarding, Customer Success, Payment Operations, and Compliance teams to drive operational excellence.
SD Solutions is a staffing company operating globally. Contact us to get more details about the benefits we offer.
Responsibilities:
Tool Administration & Optimization
- Manage, configure, and maintain internal tools and software systems (Zendesk, Jira, Churnzero/Gainsight, etc) across Operations to ensure efficiency, reliability, and scalability.
- Identify and eliminate redundant tools and processes to optimize system usage.
- Define, document, and manage data flows between key operational tools.
Integration & Automation
- Lead automation initiatives using UIPath, Workato, Zapier, or similar tools to eliminate manual tasks and improve process efficiency.
- Identify opportunities for system integrations to streamline workflows across teams.
- Experience with Python, APIs.
- Familiarity with Javascript, C, SQL.
- Partner with cross-functional teams to design and implement automation strategies that align with business goals.
Security & Compliance
- Implement security measures and access controls to protect sensitive data and ensure compliance with company policies and industry regulations.
- Maintain accurate system documentation, including configurations, user access, and license counts.
Performance Monitoring & Incident Management
- Continuously monitor system performance and usage metrics to identify inefficiencies and areas for improvement.
- Provide technical support and troubleshooting to resolve tool-related issues quickly and minimize downtime.
System Upgrades & Vendor Management
- Stay current on emerging technologies and best practices to enhance operational effectiveness.
- Evaluate, implement, and manage new tools and integrations as needed.
- Oversee tool licensing, spend, and renewals, ensuring cost-effective management of resources.
Collaboration & User Enablement
- Work closely with IT teams, vendors, and key stakeholders to resolve complex system challenges.
- Onboard and train new users on best practices for using internal tools.
- Create and maintain help documentation and process guides to support user adoption.
Requirements:
- 5 years of experience with 3 years of experience in systems administration, automation, or software implementation in an operational environment.
- Working knowledge and experience with Python, APIs; familiarity with Javascript, C, SQL
- Strong background in Zendesk administration (required).
- Knowledge of scripting languages or automation tools (required).
- Experience with Churnzero, Gainsight, Jira, Slack, Salesforce, Glean AI, Pendo, Postman, Confluence, Rocketlane is a plus.
- Ability to work cross-functionally, manage multiple priorities, and adapt to rapid change.
- Strong analytical and problem-solving skills with a proactive mindset.
- Bachelor’s degree in a related field or equivalent work experience.
- Certifications in relevant tools or systems administration are a plus.
About the company:
It is a global payables automation platform that provides a cloud solution to scale and automate global payables operations. The startup has already raised $565M funding.
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